JOB DESCRIPTION FOR THE POST OF TELESALES EXECUTIVE
Key Account Abilities :
- To call on leads received from various sources.
- Follow up on incoming leads
- Regular touch with new and old customer
- To develop sales with validated customer.
- To resolve queries over call and mail.
- Contacting potential customers to educate them about our product.
- Asking questions to understand customer requirements and close sales.
- Make outbound calls to potential customers to generate sales leads
- Identify customer needs and recommend solutions that meet those needs
- Maintain an organized database of all sales activities and customer interactions
- Achieve or exceed weekly and monthly sales targets
- Provide excellent customer service and maintain strong relationships with customers
- Continuously educate yourself on the company’s products, services, and competition
- Participate in team meetings and training sessions to continuously improve your sales skills
A Key Result Area (KRA) for a Telesales role can vary based on the company and its specific goals, but here are some common KRAs for Telesales positions:
- Sales targets: This is a common KRA for Telesales representatives, where they are expected to achieve a certain amount of sales within a specified timeframe.
- Call volume: Another common KRA is to make a certain number of calls per day, week or month. This measures the level of activity of the Telesales representative.
- Lead generation: Generating leads and building a pipeline of potential customers is another important KRA for Telesales.
- Conversion rate: The percentage of calls that result in a sale is an important KRA for Telesales representatives.
- Customer satisfaction: Ensuring that customers are satisfied with the product or service and the experience they receive while talking to the Telesales representative is also a crucial KRA.
- Quality of data: Another KRA for Telesales is to maintain the accuracy and quality of customer data.